I am delighted to invite you to dive into the latest edition of our Q4 2023 newsletter. This quarter has been filled with remarkable endeavors and achievements at HMH and our managed hotels, and we are thrilled to share the highlights with you. From exclusive interviews, like the insightful conversation with our Director of IT, Mustafa Osrof, discussing our tech upgrade, to articles on exciting activities, this newsletter is a window into the dynamic world of HMH.
As we approach the festive season, I want to take this opportunity to wish you all a Merry Christmas and a Happy New Year. May the holiday season bring joy, warmth, and moments of celebration with your loved ones.
Warm regards,
Patrick Antaki COO, HMH
Patrick Antaki, Chief Operating Officer of HMH, took the stage as a key speaker in the Panel Discussion at the 6th edition of the HSMAI ROC Middle East - Commercial Strategy Conference held at Conrad Hotel, Dubai on November 28th and 29th. Addressing the theme of "Future Forward Hospitality: Navigating the MEA Tech Landscape," Patrick delved into the dynamic realm of technology implementations in the region, shedding light on what's currently trending and what's not. Sharing the panel were industry luminaries, including Alexander Edstrom (CEO, Atomize), Paolo Federico (Senior VP, R&D Jumeriah Group), and Kevin King (COO, Shiji Group), collectively contributing valuable insights to the evolving landscape of technology in the Middle East and Africa.
HMH's dedication to quality is evident through its ISO standard adherence, a global benchmark for operational efficiency. The recent service culture session underscores HMH's commitment to enhancing the guest experience, emphasizing continuous improvement, and setting a benchmark for service excellence in response to evolving customer expectations.
Patrick Antaki, COO at HMH, has been honored among the Best 30 Hospitality and Tourism Leaders in the Middle East by Hozpitality Group. With over 35 years of industry expertise, Patrick's visionary leadership has optimized revenue, streamlined costs, and fostered exceptional relationships, marking a well-deserved accolade for his outstanding commitment to collaborative success in the hospitality industry. Congratulations, Patrick!
In just one year since its grand opening, ECOS Dubai Hotel at Al Furjan has earned prestigious awards, including the Trust You Awards of Excellence and the Middle East Hospitality Excellence Awards 2022 for Best New Deluxe Hotel of the Year. Despite fierce competition, the hotel achieved an impressive 101.2% Year-to-Date market share on RGI and garnered outstanding guest reviews on Google (4.6/5 stars) and Booking.com (9.1/10). With a strategic focus on sustainability aligned with the UAE government's initiatives, ECOS Dubai Hotel sets a benchmark for excellence in Dubai's competitive hospitality market, aiming to sustain its success and continue delivering exceptional guest experiences.
Coral Jubail Hotel recently hosted the 'Student Ambition' workshop for the Jubail Orphans Association, emphasizing education's vital role for high school graduates. Led by Professor Abdullah bin Saeed Al-Houti, the interactive session featured engaging activities and discussions. Dr. Issa Al Abdul Hai concluded the event, inspiring participants to approach the future with determination, showcasing the hotel's commitment to community development and education.
In honor of World Tourism Day, a distinguished panel of eight industry experts convened to address the imperative of sustainable tourism. Emphasizing the urgency of climate change, the panel advocated for a proactive approach, urging the industry to 'measure, manage, and mitigate' its carbon footprint. Organized by TravTalk Middle East in collaboration with Bahi Ajman Palace Hotel and Ajman Department of Tourism Development, the panel featured notable figures such as Khadija Mohammed Turki, Roxana Jaffer, Sanith de Silva Wijeyaratne, Shubhojit Mahalonobis, John Horgan, John Whaley, and Amish Choksey, collectively sharing insights to propel the industry towards a greener future.
HMH managed hotels are strategically shifting towards wellness stays, meeting the rising demand for health-focused experiences with enhancements like yoga, healthier dining, fitness facilities, and spa amenities. This proactive move reflects the industry's recognition of evolving traveler preferences, embracing a holistic approach to hospitality that prioritizes both physical and mental well-being.
In commemoration of Breast Cancer Awareness Month, Bahi Ajman Palace Hotel and Coral Beach Resort Sharjah united in a meaningful initiative. A specialized doctor conducted an awareness talk, emphasizing the critical significance of healthcare for women, with a specific focus on raising awareness about breast cancer. In addition to the informative session, the hotels facilitated free consultations and screenings by the specialist doctor and medical assistants for their staff. To further promote a supportive atmosphere, both hotels organized engaging activities for women, including games and delectable pink refreshments, fostering a sense of camaraderie and well-being among their teams.
HMH managed hotels are taking a commendable step towards environmental responsibility by pledging to eliminate single-use plastics by end of year 2024, aligning with global sustainability trends. This commitment not only minimizes their environmental footprint but positions them as industry leaders, setting an inspiring example for sustainable practices in hospitality.
Corp Amman Hotel launches a clothing donation drive, exemplifying its commitment to community welfare and philanthropy. Beyond exceptional hospitality, this initiative supports the "Nour Al-Hussain Foundation," reflecting the hotel's dedication to making a positive impact and fostering a caring spirit within its community. Join in this collective endeavor to spread warmth and compassion, showcasing Corp Amman Hotel as not just a place of hospitality but a hub of community engagement and positive influence.
The Arabian Travel Awards 2023 recognized Bahi Ajman Palace Hotel as the "Best Destination Wedding Hotel" at a prestigious event held at the Sofitel Downtown Dubai. Acknowledged by H.E. Datuk Seri Ahmad Fadil bin Shamsuddin, the Ambassador of Malaysia to the UAE, the award adds significance and prestige to the hotel's commitment to crafting magical wedding experiences. Area General Manager, Mr. Iftikhar Hamdani, attributed the achievement to the dedicated team of event planners, solidifying the hotel's position as an exceptional venue for enchanting wedding celebrations.
Experience the Future of Hospitality Technology with Mustafa Osraf, HMH's Director of IT. In this exclusive Q&A, we explore the pioneering projects shaping HMH's operational evolution. From innovative cloud systems to advanced technologies, learn how these initiatives drive efficiency and elevate guest experiences at HMH
A1: HMH has strategically embraced digital transformation to deliver an exceptional digital experience. We're implementing cutting-edge systems like Opera Cloud, Simphony Cloud, Online Check-in, a feature-rich Mobile App with conversational AI, and a new redesigned website. These innovations aim to streamline operations and elevate guest experiences.
A2: Cloud integration optimizes workflows, the Mobile App aims to improve efficiency, AI application automates tasks, and the redesigned website ensures a seamless booking experience. Together, they set a new standard for user interaction, raising the efficiency and experience bar at HMH.
A3: AI applications automate tasks, personalize guest services, and optimize operations. This results in improved data analysis, efficient resource allocation, and a more tailored experience for guests. Ultimately, HMH aims to provide enhanced, personalized services, driving operational efficiency.
A4: The new website features an intuitive interface, engaging content, and innovative features. Clients can anticipate a seamless booking experience, interactive content, and personalized recommendations. Designed to be responsive, it ensures easy access across devices, enhancing overall user experience and interaction with HMH.
Wishing you all a joyous holiday season filled with warmth and cheer! As the year draws to a close, may the spirit of Christmas bring you moments of togetherness and happiness. Here's to a New Year brimming with opportunities and prosperity.
Hospitality Management Holding LLC
Dubai, P.O. Box 66232, UAE | Sharjah, P.O. Box 1033, UAE
T +971 4 290 9999 | [email protected]
