If you find a better rate than what you have confirmed when booking a HMH hotel within 24 hours of confirming your reservation, we will honour the lower rate that you have found.
In order for us to honour the lowest rate found, your claim must satisfy all terms and conditions and be submitted in compliance with the following procedures:
The reservation on file and the lowest available rate must be for:
HMH hotels will honour the lowest available rate, and offer 20% discount for every night for which the lower rate was found.
To make a claim simply complete our best rate promise form and one of our colleagues will respond to your inquiry within 48 hours.
Please ensure you read all of our terms and conditions before submitting your claim.
Supplemental Charges & Conversion Rates
Our best rate promise does not apply to taxes, gratuities, or any additional resort or guest charges or fees that may apply at HMH hotels. In the case the lowest rate is found in a different currency, HMH reserves the right to use the currency conversion rate on our booking portal.
Multiple Night Stays
In the event of a multiple night stay, HMH best rate promise will compare the rates for the total stay. Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim.
Opaque Websites, Corporate Rates, and Limited Time Offers
The HMH best rate promise applies to a "lower online rate" with rate restrictions that are substantially similar to the rate restrictions that can be booked with HMH hotels. Rate restrictions include, but are not limited to, advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies.
Claim Window and Limitations
In the case of a fully prepaid rate booked through HMH hotels, the difference will be refunded to your credit card, if applicable, within 30 business days of your online claim. If a prepaid reservation is booked through another channel, HMH is not responsible for any fees associated with the cancellation of that reservation.
Void where prohibited by law. HMH hotels reserve the right to amend, revise, supplement, suspend or discontinue the HMH best rate promise at any time in its sole discretion and without prior notice.
To submit your claim please enter all of the details requested here. By submitting your claim you are acknowledging you have read and accept the terms and conditions detailed here.
Once completed click the "Submit Your Claim" button.
We will send you a confirmation of receipt of your claim to the email address that you enter here.
After that our Central Reservations Team will verify your claim and assist you with the remainder of the process.
These terms and conditions are provided by Hospitality Management Holding (referred to hereafter as HMH) in respect to its website at HMHHotelGroup.com
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The HMH website is provided without a guarantee of any kind. The HMH website may contain errors or incorrect code that does not function properly. HMH makes no guarantees regarding the accuracy of the information/code in the topics covered. If an error is found, please use our contact form to inform us and we will attempt to fix the issue.
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We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas, or court orders.
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We also may collect certain technical information from your computer when you visit HMH. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. Except in the case of IP addresses, this technical information cannot be used to identify you personally. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify abuse, fraud, or illegal use to our website or other unauthorized activities.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. Our information systems are maintained behind a software firewall to isolate them from access by other networks connected to the Internet. We also advise all HMH employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.
All information transmitted through HMH is stored on our secure server. We use Secure Sockets Layer (SSL) technology, which is the electronic commerce standard for securing information as it travels over the Internet. SSL technology is designed to encrypt your information, preventing an unauthorized party from viewing and downloading your information. Your web browser should display a web address with an "https" prefix, indicating that the SSL technology is operating when using certain portions of our website like our online payment processor.